Customer Service
For purchases made from Smatree
30-day money-back guarantee for any reason
For
30 days after the date of purchase, return your undamaged Smatree product and
receive a full refund for ANY reason.
6-month warranty for quality-related issues
For 6 months after the date of purchase, we take care of all quality-related
issues with a REPLACEMENT OR FULL REFUND including the return shipping cost
within the country of purchase. Reminder: Be sure to use your product as
directed.
Not
sure how to get your Smatree product to work properly?
Contact support@smatree.com
Friendly support team for quick
solutions.
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To receive the 30-day money-back guarantee, you are responsible for the cost of
shipping the product back to us as long as it’s not a quality-related
issue.
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Warranty-related shipping costs are only covered in the country of purchase.
If outside the country of purchase, you can either pay the return shipping cost
or receive a 50% refund of the item’s purchase price.
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If returning an item, please ship it back within 30 days after you receive
approval. Further delay may void your return.
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For warranty details on our cases and screen protectors, please refer to the
product’s detail page.
Friendly reminder:
When
contacting us for help, be sure to have your Smatree product handy for troubleshooting!